Exchanges and Returns

How to make an Exchange

Exchanges are made within a maximum of 15 days, counting on the date of the reception of the order.

To perform an exchange you must follow these steps:

  1. Fill in the Exchange and Returns form that we have available for download. Here.
  2. Put the item in the original packaging properly closed with the duplicate invoice and the Exchange and Returns form inside and send to:

Portside

Rua da Indústria N º 14 Pias

4620-025 Lousada

Portugal

The order resubmit and the respective costs are borne by the customer, however the submission of the new pair respects the shipping Price table applied by Portside (Free in Mainland Portugal. Islands and Foreigners consult prices).

 

How to make a refund with reimbursement

Returns are made within a maximum of 15 days, counting on the date of the reception of the order.

To perform a return you must follow these steps:

  1. Fill in the Exchange and returns form available inside the order or download the document here.
  2. Put the item in the original packaging properly closed with the duplicate invoice and the Exchange and Returns form inside and send to:

Portside

Rua da Indústria N º 14 Pias

4620-025 Lousada

Portugal

 

The refund of the value of the article will be made within a maximum of 5 working days from the date of receipt of the item and will be carried out according to the following payment methods:

  • PayPal If the purchase was made via PayPal;
  • Bank transfer if the purchase was made via Lusopay or payment on delivery.

 

Exchanges and returns will only be made after the reception of the product on the Portside premises and only if it is in the same conditions that it was sent.

 

Exchanges and returns for custom articles

Custom items are not subject to exchange or return. Custom articles are all the products in which changes were made to the model requested by the customer such as: recording initials, changing leather and/or colors, etc.