FAQs - Frequently Asked Questions

Portside is a Portuguese brand founded in 1984 that emerged in the follow-up of the Originals collection created in 1949. Its origin marked the emergence of the first sailing shoes in Europe and it’s present in the footwear collection of Portside, known throughout the world for its comfort, durability and aesthetics. With the quality assurance of 70 years of experience in the manufacture of footwear, our main concern is to produce quality footwear and to meet the need of our customers accompanying them for several years.

 

How to buy on Portside

Shopping in the Portside online store is easy: After choosing the item in the size you want simply add it to the cart on the “Add” button. You are then directed to a screen with the summary of your purchase. After making sure everything is correct just proceed to Checkout. Just fill in all the billing and delivery data, choose payment method and you’re done! Our team is notified of your order and we produce and deliver your order within the scheduled delivery dates.

Do I need to create an account?

Creating an account is not mandatory. You can finalize your order via guest account or even sign in with your favorite social network like Facebook or Instagram.

We possess a SSL certificate which ensures that all data entered in our database are treated with confidentiality and security.

All data you provide to us will be applied only for the intended purposes.

We have several means of payment so that you can choose the one you consider most convenient for you.

Payments can be made through PayPal, ATM, Visa, Mastercard, American Express or Contra-refund.

In mainland Portugal – You will receive within 3 working days after payment has been made.

Azores and Madeira – delivery time via CTT.

Foreigner – Delivery time according to zone table via CTT

The entire Originals collection is produced in Portugal and with its own manufacture.

See our Size Guide And know the Portside size that fits you through the measurement of your foot. You have a period of 15 days to exchange the size if necessary.

After registering in our Newsletter you will receive an email with the discount code to apply. Just enter this code at the time of your purchase.

Since we produce each pair individually for each customer, we have the possibility to make some custom changes.

Contact us! Send your request to: webmaster@portside.pt

Our online store is our only store. We only market products 100% Portside Original.

Our brand sells exclusively online.

You can find several of our products marketed in various shoe shops in Portugal. We don’t have access to stock quantities or sizes. Consult the Shoe shop in question for the situation related to the purchase.

Contact us 24 hours via the contact form or via email at: webmaster@portside.pt

Telephone number +351 255 815 004 from Monday till Friday from 8:00 am to 12:30 pm and from 1:30 pm to 5:00 pm.