Exchanges and Returns

Exchanges must be made within 15 days from the date of order receipt.

To make an exchange, please follow these steps:

1. Fill out the Exchanges and Returns Form available for download here.
2. Pack the item in the original packaging, securely closed, along with the Invoice Duplicate and the Exchanges and Returns Form, and send to:

Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal

The resending of the order and the respective costs are the responsibility of the customer, however the sending of the new pair respects the shipping price list applied by Portside (Free Mainland Portugal, Islands and Abroad consult prices).

Returns must be made within 15 days from the date of order receipt.

To make a return, please follow these steps:

1. Fill out the Exchanges and Returns Form available inside the order or download the document here.
2. Pack the item in the original packaging, securely closed, along with the Invoice Duplicate and the Exchanges and Returns Form, and send to:

Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal

The refund for the item will be processed within 5 business days from the date of receipt and will be made using the following payment methods:

• Paypal if the purchase was made via Paypal;
• Bank Transfer if the purchase was made via IfthenPay.

Exchanges and returns will only be processed after the product is received at Portside’s facilities and if it is in the same condition as it was sent.

DELIVERIES

Orders placed by December 7, 2025: will be shipped before December 18, 2025.
Orders placed after December 7, 2025: will be shipped starting January 5, 2026.

CHECK THE STATUS OF YOUR ORDER DELIVERY

For Portugal Continental: upon order shipment, you will receive via SMS and Email the shipping number associated with your order. You can check the status through the FEMA or TNT website.
For other destinations: Check the shipping status of the order through the tracking number provided via email on the CTT website.

EXCHANGES AND RETURNS

For orders placed between November 18 and December 7, 2025: Exchanges and returns available until January 15, 2026.
For orders placed after December 7, 2025: Exchanges and returns available up to 15 calendar days.

CLOSING PERIOD

Our services will be closed between 24 December 2025 and 2 January 2026.
During this period you can contact us using the contact form or by e-mail at:cliente@portside.pt

Personalized items are not eligible for exchange or return. Personalized items are considered all products where alterations to the model requested by the customer are made, such as: engraving initials, changing leathers and/or colors, half sizes, etc.

For personalized items, payment must be made in advance using one of the following payment methods:

Multibanco
MB Way
Credit Card
Paypal