RETURNS & EXCHANGES
Shopping at Portside
How to make an exchange?
Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.
To make an exchange you must follow the following steps:
1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.
How to make a refund?
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:
- Paypal if the purchase was made through Paypal;
- Bank transfer if the purchase was made through IfthenPay.
Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.
Exchanges and returns for personalized products
Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.
How to make an exchange?
Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.
To make an exchange you must follow the following steps:
1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.
How to make a refund?
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:
- Paypal if the purchase was made through Paypal;
- Bank transfer if the purchase was made through IfthenPay.
Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.
Exchanges and returns for personalized products
Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.
