RETURNS & EXCHANGES
Shopping at Portside
How to make an exchange?
Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.
To make an exchange you must follow the following steps:
1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.
How to make a refund?
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:
- Paypal if the purchase was made through Paypal;
- Bank transfer if the purchase was made through IfthenPay.
Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.
Exchanges and returns for personalized products
Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.
Exchanges and Returns in Christmas Period
DELIVERIES
Orders placed before December 15, 2023: will be shipped before December 22, 2023.
Orders placed after December 15, 2023: will be shipped from January 2, 2024.
CONSULT THE SHIPMENT STATUS OF YOUR ORDER
For Mainland Portugal: when dispatching an order, you will receive via SMS and Email the shipping number associated with your order. You can check the status through the FEMA website.
For other destinations: Consult the order’s shipping status using the tracking number provided via email on the CTT website.
EXCHANGES AND RETURNS
For orders placed between the 18th of November and the 24th of December 2023: Exchanges and returns are available until the 15th of January 2024.
For orders placed after December 24, 2023: Exchanges and returns available within 15 calendar days.
CLOSING PERIOD
Our services will be closed between the 23rd of December 2023 and the 1st of January 2024. During this period you can contact us through the contact form or via email: cliente@portside.pt
How to make an exchange?
Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.
To make an exchange you must follow the following steps:
1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.
How to make a refund?
Portside
Rua da Indústria Nº14
4620-025 Pias, Lousada
Portugal
The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:
- Paypal if the purchase was made through Paypal;
- Bank transfer if the purchase was made through IfthenPay.
Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.
Exchanges and returns for personalized products
Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.
Exchanges and Returns in Christmas Period
DELIVERIES
Orders placed before December 15, 2023: will be shipped before December 22, 2023.
Orders placed after December 15, 2023: will be shipped from January 2, 2024.
CONSULT THE SHIPMENT STATUS OF YOUR ORDER
For Mainland Portugal: when dispatching an order, you will receive via SMS and Email the shipping number associated with your order. You can check the status through the FEMA website.
For other destinations: Consult the order’s shipping status using the tracking number provided via email on the CTT website.
EXCHANGES AND RETURNS
For orders placed between the 18th of November and the 24th of December 2023: Exchanges and returns are available until the 15th of January 2024.
For orders placed after December 24, 2023: Exchanges and returns available within 15 calendar days.
CLOSING PERIOD
Our services will be closed between the 23rd of December 2023 and the 1st of January 2024. During this period you can contact us through the contact form or via email: cliente@portside.pt
