+351 255 815 004 cliente@portside.pt

RETURNS & EXCHANGES

Shopping at Portside

 

How to make an exchange?

Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.

To make an exchange you must follow the following steps:

1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.

How to make a refund?

To make a return, you must follow the following steps:

1. Complete the Exchange and Returns Form available within the order or download the document here.
2. Pack the item in its original packaging, duly sealed, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

 

The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:

  • Paypal if the purchase was made through Paypal;
  • Bank transfer if the purchase was made through IfthenPay.

 

Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.

Exchanges and returns for personalized products

Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.

Exchanges and Returns in Christmas Period

DELIVERIES
Orders placed before December 15, 2021: will be shipped before December 23, 2021.
Orders placed after December 15, 2021: will be shipped from January 3, 2022.

CONSULT THE SHIPMENT STATUS OF YOUR ORDER

For Mainland Portugal: when dispatching an order, you will receive via SMS and Email the shipping number associated with your order. You can check the status through the FEMA website.

For other destinations: Consult the order’s shipping status using the tracking number provided via email on the CTT website.

EXCHANGES AND RETURNS

For orders placed between the 18th of November and the 24th of December 2021: Exchanges and returns are available until the 15th of January 2022.

For orders placed after December 24, 2021: Exchanges and returns available within 15 calendar days.

CLOSING PERIOD

Our services will be closed between the 24th of December 2021 and the 2nd of January 2022. During this period you can contact us through the contact form or via email: cliente@portside.pt

How to make an exchange?

Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.

To make an exchange you must follow the following steps:

1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.

How to make a refund?

To make a return, you must follow the following steps:

1. Complete the Exchange and Returns Form available within the order or download the document here.
2. Pack the item in its original packaging, duly sealed, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

 

The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:

  • Paypal if the purchase was made through Paypal;
  • Bank transfer if the purchase was made through IfthenPay.

 

Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.

Exchanges and returns for personalized products

Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.

Exchanges and Returns in Christmas Period

DELIVERIES
Orders placed before December 15, 2021: will be shipped before December 23, 2021.
Orders placed after December 15, 2021: will be shipped from January 3, 2022.

CONSULT THE SHIPMENT STATUS OF YOUR ORDER

For Mainland Portugal: when dispatching an order, you will receive via SMS and Email the shipping number associated with your order. You can check the status through the FEMA website.

For other destinations: Consult the order’s shipping status using the tracking number provided via email on the CTT website.

EXCHANGES AND RETURNS

For orders placed between the 18th of November and the 24th of December 2021: Exchanges and returns are available until the 15th of January 2022.

For orders placed after December 24, 2021: Exchanges and returns available within 15 calendar days.

CLOSING PERIOD

Our services will be closed between the 24th of December 2021 and the 2nd of January 2022. During this period you can contact us through the contact form or via email: cliente@portside.pt